Atualização de recurso: silenciamento em ndThread

Hoje, a equipe ndThread introduziu um novo aprimoramento poderoso para ndThread: a capacidade de silenciar a atividade do encadeamento e configurar, no espaço de trabalho e nos níveis do encadeamento, como um usuário fica ciente da atividade do encadeamento. Pela descrição de uma linha acima, esse aprimoramento não parece significativo, mas mudará radicalmente a forma como todos experimentam o ndThread.

Our original goal was quite simple: allow a user to mute a workspace or a thread so that ndThread will not make the user aware of new activity in any muted locations. This supports the user who wants to keep an eye on what is going on, if and when they like, but not have that activity forced to occupy their attention. Previously, if a user did not want to be made aware of activity in a thread, the user’s only option was to leave the thread (or the entire workspace). However, leaving a thread eliminates the user’s ability to read the thread, and no one else can @mention that user there anymore. With the muting option, the user can remain in the thread and follow and participate in discussions as they choose, and others can “call out” to the user as needed with an @mention.

Ao considerarmos o impacto que o silenciamento teria, nos concentramos mais nas duas maneiras como o ndThread torna o usuário ciente de uma nova atividade:

• Push Notifications (desktop, mobile and email), which a user has been able to configure since ndThread launched: never receive notifications, always receive them, or receive them only for @mentions and direct messages, which is the default.>
• Unread Indicators (aka “badge” notifications”), which appear on the desktop app in the taskbar, over the Workspace and Direct Message tabs, and over the names of workspaces, threads and direct messages. Previously, users had no control over unread indicators.

Esse foco aprimorado nos fez expandir o escopo do aprimoramento de duas maneiras críticas:

Silenciar no nível da conta

First, we will allow muting to be applied not only at the workspace or thread levels, but also at the user-account level. Muting at the user-account level gives the user the ability to choose how they want to interact with ndThread: as an Opt-In user or as an Opt-Out user?

• The Opt-In user will mute activity at the user account level. By default, that user does not want to be made aware of any activity in any workspace or thread, but the user can still join as many workspaces as the like. And in workspaces and threads that are significant to the user, the user can choose to opt-in and be made aware of the activity. The Opt-In option was not possible before.
• The Opt-Out user – which is what all users are today -- will not mute activity at the user account level and therefore the user will be made aware of activity in every workspace and thread the user has joined. But the user can mute any workspaces or threads that are not important to them, opting out.

Configurar notificações push para espaços de trabalho e threads

The second critical change was to allow push notifications to be configured at the workspace and thread levels. For example, a user may choose at the account level to never receive desktop notifications, but for a particularly important workspace, that user can override the account-level preference and choose to receive desktop notifications for every message added to that workspace. Similarly, the user might choose to receive an email for every message in a particularly time-sensitive thread, but at the account level receive emails only when the user has been @mentioned.

Outras mudanças a considerar

Existem vários outros aspectos deste novo aprimoramento para se manter em mente:

• Muting does not impact @mentions and direct messages. Those types of messages are too important to be suppressed entirely. Unread indicators for @mentions and direct messages will always be exposed to the user.
• Se silenciar for aplicado em qualquer nível, então a configuração de preferências de conversa - que permite ao usuário escolher se quer ser avisado de todas as respostas de conversas ou apenas respostas em conversas em que o usuário está participando - será discutível, porque silenciar irá bloquear todos a atividade naquele nível, para postagens regulares ou respostas de conversas.
• At any lower level, user can choose to override the preferences set at a higher level. For example, at the user-account level, the user may have chosen to never receive desktop notifications, but for a particular workspace the user can override that user-account preference and choose to always receive desktop notifications, and, finally, for a specific thread in that workspace, the user can choose to override the workspace preferences and receive desktop notifications only for @mentions.

Recomendação

Considere se você é mais como um usuário Opt-Out ou Opt-In e configure suas preferências de acordo. De qualquer forma, para qualquer área de trabalho ou thread, configure suas preferências conforme a granularidade necessária para obter o máximo benefício do ndThread.