Percebendo o Potencial da Sabedoria Unificada com a Gestão do Conhecimento

A maioria dos ambientes de negócios, particularmente aqueles que já existem há algum tempo, possuem processos profundamente incorporados que, quando gerenciados adequadamente, podem fornecer uma riqueza de história e significado para a organization. Mas reunir e armazenar conhecimento sobre esses processos simplesmente não é suficiente. O cenário ideal inclui conhecimento e informação utilizados de forma coesa para melhorar a eficiência organizacional e garantir a continuidade dos negócios.

Knowledge management (KM) has gained much attention in recent years since the onset of the pandemic. During that time, businesses scrambled under intense pressure to find resources with legacy technology experience and the knowledge to repair failing systems and provide insight into dated processes. Unemployment reached an all-time high of 14.70 percent in April of 2020.

A CNN Business article relayed a message of desperation when faced with the reality of inefficiencies and a lack of knowledge workers to drive dated workflows and legacy content management systems, many of which were decades old and not designed to handle enormous volumes of information growth and user requests. Wanted urgently: People who know a half-century-old computer language so states can process unemployment claims, the headline read. And let’s be real, “Who among you can code in Cobol?” is a question that falls flat with today’s college grads and Millennials.
Very few colleges in today’s cloud-trending era still include Cobol as part of their curriculum.

Muito do conhecimento necessário era conhecido apenas por uma força de trabalho de tecnologia envelhecida, muitos dos quais se aposentaram há muito tempo – e muitos provavelmente não estavam interessados em sair da aposentadoria para salvar o planeta de outro ataque de pânico. A tocha foi passada.

Quem vai encher seus sapatos?

The job market has markedly improved since 2020, but there are still millions of opportunities left unfilled which puts organizations in a vulnerable position, especially those who have not harnessed the knowledge of those workers who left. In the 2021 Bureau of US Labor Statistics report, the overall employee turnover rate across industries was 57.3%, leaving employers losing valuable talent while also hiring at unprecedented rates just to try and keep up. In 3/2022, employers posted a record 11.5 million job openings, which is two jobs for each person currently unemployed in the US.

In addition to the cost of hiring and onboarding new talent, employees who leave take with them a very powerful resource – knowledge. It is often difficult to quantify the value of experience and ancillary knowledge that workers provide to inform critical business processes — until they are no longer accessible. Organizations are well aware they must find ways to proactively gather, organize, store, and retain that information in a way that makes it easy to utilize and understand, both now and in the future — yet many still remain vulnerable.

As with any initiative, there are barriers. User adoption is critical for programs to be effective and productive. The American Productivity & Quality Center (APQC) listed the top three barriers to KM within organizations as:

1. Awareness – Without a compelling (and exciting) communications strategy that resonates with employees, they have no idea what KM actually is, or how it benefits them.
2. Time – In the fast-paced world of business, employees are often multitasking and see KM as “extra work” that inhibits progress on more pressing assignments.
3. Culture – Employees can be resistant to change and concerned when new programs are introduced that will affect the way things “have always been.”

Ligando os pontos

Por muitos anos, as organizações procuraram soluções que conectassem perfeitamente suas empresas. Mas, como muitas grandes intenções, os planos e as prioridades mudaram e as necessidades orientadas pelo departamento muitas vezes contribuíram para silos de dados que não são facilmente acessíveis ou úteis para a organization como um todo. Equipes desconectadas com tecnologia desatualizada não podem se conectar de forma eficaz ou segura para criar um ciclo de vida de informações completo e ininterrupto. Como resultado, muitas empresas têm uma infinidade de repositórios e sistemas de negócios em uso, cada um com seu próprio conjunto de processos e sem uma base de conhecimento compartilhada.

Uma forma de melhorar a retenção de conhecimento da sua organization é investir estrategicamente em tecnologia. As ofertas atuais baseadas em nuvem fornecem recursos para pesquisa em várias plataformas e flexibilidade para integração com tecnologias mais recentes. Avanços modernos, como tecnologias preditivas baseadas em IA, permitem que as empresas usem seus dados de maneira significativa e otimizem suas experiências de usuário, conectando as pessoas às informações exatas de que precisam a qualquer hora, em qualquer lugar.

Global events may affect the ups and downs of the job market, but the reality is that companies will always have turnover. In 2021, 68.9 million workers either quit or lost their jobs during the Great Resignation. While it’s great news that the job market is on the rise now, it cannot be overlooked that the turnover happened, nonetheless. Digital transformation will never go away. And as labor markets and generations shift, the conversations in boardrooms center around the future. Organizations are increasingly seeking ways to take a proactive approach with the tools needed to streamline processes, digitize workflows, and plug the drain of knowledge with a successful model to sustain their business moving forward into the fast-changing world of digital technology.

Make sure your organization’s experience and expertise are captured and always available. Learn more with our free download of Gestão do Conhecimento: Percebendo o Potencial da Sabedoria Unificada.

Knowledge Management: Realizing the Potential of Unified Wisdom

In the 2021 Bureau of US Labor Statistics report, the overall employee turnover rate across industries was 57.3%, leaving employers losing valuable talent while also hiring at unprecedented rates. While the empty roles can eventually be filled, how does your organizations effectively harness the experience and ancillary knowledge that workers take with them?

Read more here

Com o NetDocuments, sua empresa pode maximizar os esforços de gerenciamento de conhecimento criando uma única fonte confiável de verdade. Com nossa solução de pesquisa corporativa NetKnowledge, você pode permanecer no fluxo de seu trabalho e usar uma pesquisa semelhante à da Internet para encontrar e utilize informações de vários repositórios de dados. Funcionários de todos os níveis de experiência podem se servir da riqueza de conhecimento que já existe dentro de sua empresa.

When answers stop playing hard to get – That’s Work Inspired.